3jlq Casino Privacy Policy

3jlq Casino is a PAGCOR-regulated online gaming platform operating in the Republic of the Philippines. As a licensed online gaming operator, 3jlq is the Personal Information Controller (as defined under Republic Act No. 10173, the Data Privacy Act of 2012) responsible for the personal data we collect and process in connection with the operation of the 3jlq platform.

Our operations are subject to oversight by the Philippine Amusement and Gaming Corporation (PAGCOR) and, in respect of data protection matters, the National Privacy Commission (NPC) of the Philippines. Where this Policy refers to legal obligations, those obligations arise primarily under the Data Privacy Act of 2012, its Implementing Rules and Regulations (IRR), and any applicable PAGCOR regulatory circulars regarding player data handling.

In the course of operating the 3jlq platform, we collect various categories of personal information. The type and volume of data collected depends on the nature of your interaction with the platform.

2.1 Categories of Personal Data

Category	Types of Information	When Collected
Identity Data	Full legal name, date of birth, government ID number, ID document images, selfie/liveness verification photo	KYC verification (before first withdrawal)
Contact Data	Philippine mobile number (+63), email address, residential address	Account registration; KYC verification
Financial Data	GCash/Maya account reference, bank account details (BPI, BDO, Metrobank), deposit and withdrawal history, account balance history	Payment processing; AML compliance
Gaming Data	Bet history, game session records, wager amounts, win/loss records, game preferences, RTP statistics	Continuous during active play
Technical Data	IP address, device identifier, browser type and version, operating system, session timestamps, geolocation data	Automatically on platform access
Communication Data	Live chat transcripts, email correspondence, support ticket content	When you contact 3jlq support
Responsible Gaming Data	Deposit limit settings, self-exclusion status, cooling-off period records, responsible gaming tool usage history	When responsible gaming tools are configured

2.2 Sensitive Personal Information

Under RA 10173, certain categories of data are classified as "sensitive personal information" and require heightened protection. In the context of 3jlq's operations, this may include government ID numbers used for KYC verification and financial data relating to your account. Such information is subject to additional access controls and is processed only where strictly necessary for legal compliance purposes.

3jlq collects personal information through the following channels:

3.1 Directly From You

• When you register an Account on the 3jlq platform, providing your mobile number or email address and creating a password;
• When you complete KYC identity verification, submitting copies of your government-issued identification documents;
• When you make deposits or withdrawal requests, providing payment details;
• When you contact customer support via live chat or email;
• When you configure responsible gaming tools or submit a self-exclusion request;
• When you participate in promotions, surveys, or other platform activities.

3.2 Automatically Through Platform Use

• Device and session data collected automatically when you access 3jlq through standard web server logging and analytics mechanisms;
• Geolocation data derived from your IP address to verify that you are accessing the platform from an eligible jurisdiction;
• Game session and wagering data generated in real time as you engage with games on the platform;
• Cookies and similar tracking technologies as described in Section 9 of this Policy.

3.3 From Third Parties

• Identity verification data from accredited third-party KYC service providers, where 3jlq engages such providers to assist with PAGCOR-mandated verification;
• Payment verification data from GCash, Maya, BPI, BDO, Metrobank, or other payment processors in connection with the processing of your transactions;
• Data from PAGCOR or other regulatory authorities in connection with player protection, self-exclusion registers, or compliance inquiries.

3jlq uses personal information for the following purposes:

4.1 Platform Operations & Service Delivery

• Creating and managing your 3jlq Account;
• Processing deposits and withdrawals through GCash, Maya, and other payment channels;
• Verifying your identity and age in compliance with PAGCOR's KYC requirements;
• Providing access to games, live casino, sports betting, fishing, bingo, and sabong;
• Managing promotional offers, bonuses, and VIP programme benefits applicable to your Account;
• Responding to customer support inquiries and resolving complaints.

4.2 Regulatory & Legal Compliance

• Conducting ongoing Anti-Money Laundering (AML) monitoring as required under the Anti-Money Laundering Act (RA 9160, as amended);
• Fulfilling PAGCOR reporting obligations relating to player activity, financial transactions, and compliance monitoring;
• Maintaining records required by Philippine gaming and financial regulations;
• Cooperating with PAGCOR investigations, NPC inquiries, or other lawful government requests.

4.3 Security & Fraud Prevention

• Detecting and preventing fraudulent account creation, bonus abuse, or multi-accounting;
• Monitoring for suspicious login activity and triggering OTP verification when unusual access patterns are detected;
• Investigating and managing disputes, chargebacks, and suspected prohibited activities.

4.4 Responsible Gaming

• Maintaining deposit limit settings, self-exclusion status, and other responsible gaming configurations;
• Monitoring gaming behaviour to identify patterns potentially indicative of problem gambling, in accordance with PAGCOR's responsible gaming standards;
• Enforcing PAGCOR's self-exclusion register across all PAGCOR-licensed operators.

4.5 Platform Improvement & Analytics

• Analysing anonymised and aggregated usage data to improve platform performance, game selection, and user experience;
• Conducting internal research and quality assurance on customer support interactions.

Under the Data Privacy Act of 2012, 3jlq processes personal information on the following legal bases:

Legal Basis (RA 10173)	Processing Activities Covered
Contract Performance	Processing necessary to create and manage your Account, process deposits and withdrawals, and provide gaming services under the 3jlq Terms & Conditions.
Legal Obligation	KYC identity verification, AML monitoring and reporting, PAGCOR regulatory reporting, record retention as required by Philippine gaming and financial laws.
Consent	Marketing communications and any processing for which a separate consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
Legitimate Interest	Fraud prevention, platform security, responsible gaming monitoring, internal analytics, and improvement of 3jlq's services — where the processing is proportionate and does not override your fundamental rights.

3jlq does not sell, rent, or trade your personal information to third-party marketing organisations. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

6.1 Service Providers & Data Processors

3jlq engages third-party service providers who process personal data on our behalf under binding data processing agreements. These include KYC verification providers, payment processors (including GCash, Maya, BPI, BDO, and Metrobank), cloud hosting providers operating within Philippine-compliant infrastructure, game content providers, and customer communication platforms. All third-party processors are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for their own purposes.

6.2 Regulatory & Government Authorities

3jlq is required by law to disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities upon lawful request, order, or as required by the conditions of our PAGCOR licence. Such disclosures will be limited to what is legally required and will be handled in accordance with applicable data protection law.

6.3 Corporate Transactions

In the event of a merger, acquisition, or transfer of the 3jlq business, personal data held by 3jlq may be disclosed to the acquiring entity as part of a business transfer, subject to equivalent privacy protections being maintained by the successor entity.

6.4 Protection of Rights

We may disclose personal information where necessary to protect the rights, property, or safety of 3jlq, its Players, or others, including in connection with fraud prevention, legal proceedings, or the investigation of prohibited activities on the platform.

3jlq is a Philippine-based, Philippine-regulated platform. Our primary data storage and processing infrastructure is located within the Philippines. We do not routinely transfer personal data outside the Republic of the Philippines.

Where a limited international data transfer is necessary — for example, to access a global KYC verification service or a content delivery network — 3jlq ensures that such transfers are conducted only where: (a) the recipient country provides an adequate level of data protection as determined by the National Privacy Commission; or (b) appropriate contractual safeguards are in place, such as NPC-recognised standard contractual clauses; or (c) you have provided explicit consent to the specific transfer.

3jlq retains personal information for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations. The following general retention periods apply:

Data Category	Retention Period	Basis
Account & Identity Data	5 years after Account closure	PAGCOR regulatory requirement; AML Act obligations
Transaction & Financial Records	5 years after the transaction date	AML Act (RA 9160); PAGCOR reporting obligations
KYC Documents	5 years after Account closure or last verified use	PAGCOR KYC requirements; RA 9160
Gaming & Betting History	3 years after the session or wager date	PAGCOR audit requirements; dispute resolution
Customer Support Records	2 years after resolution of the relevant interaction	Legitimate interest; quality assurance
Marketing Consent Records	Until consent is withdrawn plus 1 year thereafter	RA 10173 consent documentation requirements

Upon expiry of the applicable retention period, personal data will be securely destroyed, anonymised, or deleted from 3jlq's systems in a manner that prevents its reconstruction.

The 3jlq platform uses cookies and similar technologies to support platform functionality, maintain your session, and analyse usage patterns. Cookies are small text files placed on your device when you access the platform.

9.1 Types of Cookies Used

9.2 Managing Cookies

You may configure your browser to reject or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the 3jlq platform, including the ability to maintain your login session. Instructions for managing cookies are available in the settings menu of all major browsers (Chrome, Safari, Firefox, Edge).

The Data Privacy Act of 2012 of the Philippines grants you the following rights in relation to your personal information held by 3jlq. These rights are exercisable at any time by contacting our Data Protection Officer:

10.1 How to Exercise Your Rights

To exercise any of the rights listed above, you may contact 3jlq's Data Protection Officer by email at [email protected] (plain text, not a link) or through the live chat support function on the 3jlq platform. Please include your registered mobile number or email address and a description of the right you wish to exercise. 3jlq will respond to your request within fifteen (15) business days of receipt, in accordance with NPC guidelines.

10.2 Limitations on Rights

Certain rights are subject to limitations where their exercise would conflict with 3jlq's legal obligations. For example, the right to erasure cannot be exercised in respect of data that 3jlq is legally required to retain under PAGCOR's record-keeping requirements or the AML Act. 3jlq will clearly communicate any such limitations in response to a rights request.

10.3 Complaints to the NPC

If you believe that 3jlq has processed your personal information in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details for the NPC are available on the NPC's official government website.

3jlq implements appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Transport Encryption: All data transmitted between your device and 3jlq's servers is encrypted using 256-bit SSL/TLS protocols, consistent with the standards used by Philippine banking institutions;
• Access Controls: Strict role-based access controls limit which 3jlq personnel can access personal data, on a need-to-know basis only;
• Two-Factor Authentication: SMS-based OTP is used to verify your identity on new devices and for sensitive Account actions;
• Encryption at Rest: Sensitive data, including KYC documents and financial records, is encrypted when stored on 3jlq's systems;
• Intrusion Detection: Network and application monitoring systems are in place to detect and respond to potential security incidents;
• Staff Training: All 3jlq personnel with access to personal data undergo regular data privacy training aligned with RA 10173 requirements.

3jlq does not intentionally collect, process, or retain personal information from any individual under the age of 21. If 3jlq becomes aware that personal data has been collected from a person under 21 years of age, the relevant Account will be suspended immediately, access to real-money gaming will be restricted, any deposited funds will be returned through the registered payment method, and the personal data collected will be deleted in a manner consistent with our legal retention obligations.

If you are a parent or guardian and believe that a person under 21 has registered an Account on 3jlq using your or their information, please contact our Data Protection Officer immediately at [email protected] (plain text, not a link). We will investigate and take appropriate action without delay.

3jlq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, 3jlq will provide advance notice through the email address or mobile number registered on your Account, or through a prominent notice displayed on the 3jlq platform.

The updated Policy will be effective as of the date indicated in the "Last Updated" field at the top of this page. Your continued use of the 3jlq platform following the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree with any changes to this Policy, you should cease using the platform and contact support to request account closure.

We encourage you to review this Policy periodically to remain informed about how 3jlq protects your personal information. The current version will always be accessible at 3jlq.vip/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, the processing of your personal data, or the exercise of your rights under RA 10173, you may contact 3jlq's Data Protection Officer through the following channels:

This Privacy Policy was last reviewed and updated on January 1, 2026. The version published at 3jlq.vip/privacy-policy represents the current and binding version of this Policy.